Zanzabet Casino Privacy and Personal Data Policy

This policy explains the personal information we process when you visit the site and use your account, why we process it and your rights. See the casino homepage for an overview of the service.

1. Who Handles Your Personal Information

The organisation deciding how your personal information is used on this site is 3-102-959858 SRL, a Costa Rican company registered under number 3-102-959858 and based in San Pedro near the Los Yoses supermarket. The company manages Zanzabet. This notice describes what we collect, why, how long we retain it and how you can exercise control, under applicable data protection requirements.

To ask a question or exercise a right, email [email protected] from the address linked to your profile and include your registered phone number.

When supplying information, distinguish account details from documents requested for a particular review. A telephone number identifies a contact route, while an identity document supports a separate verification purpose. Send the material requested for that procedure and check that the profile belongs to the same person. An unreadable file can require another submission before the review can continue.

2. Information We Collect About You

Information comes from what you provide when opening and managing your account and what is generated by browsing.

• Identity. First and last names, date of birth, nationality and country of residence.
• Location and contact. Address, phone number and email.
• Account activity. Encrypted password, game activity, deposits, withdrawals and activated offers.
• Payment methods. Only the details needed to carry out each transaction.
• Evidence. Identity and address documents, payment ownership evidence and, when requested, a selfie.
• Source of money. Supporting documents where anti-money-laundering rules require them.
• Technical data. IP address, device, browser, operating system, language and connection time.
• Communications. Messages you send to customer support.

Mandatory fields are essential for creating the profile. Technical information is recorded automatically on each visit and helps detect suspicious access.

A payment reference can connect a cashier entry with a transaction record without reproducing a full card number in an ordinary message. When asking about a payment, describe the date, currency and amount accurately. Keep credentials and verification codes separate from that explanation. These details serve different purposes and should not be combined in a public account of a dispute.

3. Purposes for Using Your Information

The first purpose is operating the service, including creating accounts, crediting deposits, handling withdrawals, applying promotions and answering enquiries. The platform could not function without this processing.

The second is legal compliance, including confirming age and identity, preventing fraud and money laundering and maintaining security. The third, subject to consent, is sending marketing updates. You may withdraw this consent at any time.

We also monitor usage indicators, such as deposit frequency and session duration, to suggest limits or a break if risk is detected. No decision with legal effects for you relies solely on automated processes.

Adjust communication preferences in the account or through support. Essential notices, such as receipts and security alerts, continue even if you decline marketing.

If you change a contact detail, consider whether an open request still uses the previous address or number. Tell the team which account detail needs correction through the account procedure. A request about inaccurate information can be handled differently from a request to close an account or erase a record. Specify the outcome you are asking for.

4. Who Receives Your Personal Information

We disclose information only to parties that need it to provide the service, including payment processors, hosting and technical support providers, identity verification tools, messaging services and, where a game requires it, its developer.

Each provider signs confidentiality commitments and follows our instructions. We do not sell information or share it for advertising without permission. A valid request from a competent authority is answered with only what the law requires.

When replacing a provider, we check for equivalent safeguards and remove the former provider's access to information it no longer needs.

The need to retain a record depends on its purpose and any applicable obligation described in this policy. Closing access to a profile does not necessarily settle an outstanding transaction or resolve a verification enquiry. Identify any open case when making a privacy request so that the team can explain how it affects the relevant records.

5. Payments and Identity Verification Checks

To transfer money, we send the selected processor the amount, currency and reference. For card payments, the processor holds card details and sends us only the result confirmation.

For some transactions, particularly before a first withdrawal, we may request official identification, proof of address and payment ownership evidence. This prevents other people from using your profile.

A privacy enquiry should explain which information you mean and how you can be contacted about the response. Use your account reference where available. If you are acting about several different matters, describe each separately. This helps distinguish a request to correct contact information from a question about a transaction, marketing consent or document handling.

6. Cookies and Similar Browser Technologies

The site uses cookies to function and, with permission, to measure usage. Essential cookies maintain the session, remember language and protect access. Analytics activate only with your consent.

• Essential. Session, login and security.
• Preferences. Language and visual settings.
• Analytics. Anonymous statistics, subject to consent.

Block or delete cookies through your browser, although login and other functions may then fail.

7. How Long We Retain Information

We keep information while it serves the stated purposes or while a rule requires retention. Afterwards, we delete or anonymise it.

• Account. For as long as you use the service.
• Transactions. For the period required by accounting and tax rules.
• Support messages. Until the case closes, unless retention is required.
• Connection logs. For a short period, followed by deletion or anonymisation.

When closing an account, we remove unnecessary information. Information retained by law is restricted to that purpose until the retention period expires.

8. Information Processed Across National Borders

The company is based in Costa Rica and some providers operate elsewhere, so information may be processed in countries with different data protection frameworks.

For these cases we use contractual clauses, technical safeguards and commitments equivalent to this policy. Request details of these safeguards by email.

9. Personal Information Rights You Have

You may access, correct and cancel your information and object to its processing. In practice, you can do the following.

• Receive a copy of the information we hold about you.
• Correct inaccurate information.
• Request cancellation of information no longer needed.
• Decline advertising.
• Withdraw earlier consent without retroactive effect.

Email your request with your name, account phone number or email and a precise description. We respond within the legal period. If unsatisfied, you can approach the competent data protection authority.

Before disclosing or deleting information, we may request evidence matching the account to prevent unauthorised access. Some requests have legitimate limits. We cannot immediately remove records legally required or needed for a complaint, and will explain the reason.

10. How We Protect Your Information

We use encrypted communications, access permissions restricted by role, logs of internal access and regular infrastructure reviews.

No internet channel is infallible. Protect passwords, keep received codes private and sign out on other people's devices. If a breach materially affects your rights, we will notify you so you can act.

11. Use of Services by Minors

The service is restricted to adults aged 18 and over and we do not intentionally collect children's information. If we discover a minor has opened an account, we block it and delete the information unless the law requires otherwise.

If sharing devices with children or teenagers, avoid storing credentials and consider parental controls.

12. Updates to This Privacy Policy

We may update this policy when services or rules change. The current version is the one published here. Significant changes will be communicated through an appropriate channel.

For information enquiries, email [email protected]. We aim to respond clearly and promptly. Review this policy periodically, particularly before activating a new function or changing your contact details.

If any part is unclear, ask us to explain it in plain language.